Shipping Policy

Production & Shipping Times

At Florenzi, we aim to deliver premium quality in both style and service. Our processing and shipping times are as follows:

• 
  Production time: 5–7 business days
  
• 
  Shipping time: 5–12 business days (depending on your location)
  

Once your order is processed and packaged, you will receive a confirmation email with tracking information.

Shipping Regions

We currently ship across Europe and selected international destinations. Shipping times may vary slightly depending on the destination and customs procedures.

Customs & Import Duties

For international orders outside the EU, customs duties or import taxes may apply. These charges are the responsibility of the customer and vary per country.

Delays

While we do our best to meet the estimated delivery window, delays caused by courier services, customs, or unforeseen circumstances (e.g. holidays or weather) are beyond our control.

Questions?

If you have any issues with your delivery or tracking, please contact us at info.florenzi@gmail.com we’re here to help.

Refund Policy

At Florenzi, every product is custom-made upon order. This means each pair is crafted specifically for you, ensuring the highest level of quality and attention to detail.

Because of this made-to-order process, we do not accept returns or offer refunds once a purchase has been placed.

However, if your item arrives damaged, defective, or incorrect, please contact our support team within 7 days of delivery at info@florenzi@gmail.com with photos and a brief description of the issue. We will be happy to review your case and provide a suitable solution.

Thank you for understanding that our craftsmanship is tailored exclusively to each order.

Read our full returns policy in our FAQ page.

All Sale items are final sale.